Konkan Railway Corporation Limited has launched the redesigned KR MIRROR mobile app, redefining the information access by the passengers. With better accessibility, multi-language option, real-time train updates, tourist insights, and personalized features, the app allows comfortable travel, enhanced safety, and inclusivity for all passengers, strengthening KRCL’s passenger-centric innovation.
Introduction:
Konkan Railway Corporation Limited (KRCL) has officially launched the new version of KR MIRROR mobile application, ensuring passengers get a modern, accessible, and all-encompassing travel experience. More than just an information tool, the redesigned app acts as a complete travel partner, designed to meet the diverse needs of India’s railway passengers.
Inclusive Digital Transformation:
The revamped KR MIRROR is inclusive of all passengers as it has features that are user-friendly for the people with visual, motor, or cognitive issues. The easy to use features are designed to make the passengers travel experience comfortable and seamless. Adjustable font sizes, high-contrast themes, and multi-language, make the app accessible to a large number of people from diverse region in India.
Key Features of KR MIRROR:
- Train Operations: Real-time running status and detailed train schedules.
- Passenger Services: Information on catering and station facilities.
- Women-Friendly Facilities: Dedicated amenities, helplines, and safety features for women travelers.
- Tourism & Film Locations: Curated details on attractions, complete with photographs and descriptions.
- HelpDesk: Quick access to helplines and complaint channels for passenger support.
- About KRCL: Insights into the milestones and achievements of Konkan Railway.
- Announcements: Instant alerts and updates on train operations.
- Safety & Security: Emergency numbers and awareness tools to improve passenger safety.
- Personalisation: Options for light/dark themes and multi-language adaptability.
- Multimedia & Social: Direct integration with KRCL’s official videos and social platforms.
Passenger Benefits:
The redesigned KR MIRROR app is engineered to offer clear advantages for users:
- Quick and easy access to vital travel information.
- Improved safety awareness during train journeys.
- Regionalized content through multi-language support.
- Better planning via tourist information and curated location details.
- Direct passenger engagement with KRCL through integrated communication channels.
- Enhanced accessibility through scalable fonts and simplified navigation.
Passenger-Centric Innovation:
Konkan Railway’s strategy to improve the KR MIRROR app showcases its effort to enhance the overall passenger experience. The initiative emphasizes not only on operational efficiency but also on creating a travel ecosystem that prioritizes passenger safety, inclusivity, and convenience.
By integrating tourism insights, accessibility features, and real-time train updates, the app aligns with KRCL’s vision of building a seamless and user-friendly digital interface. Passengers no longer need to rely on multiple platforms for travel planning, information, and support—the KR MIRROR app consolidates it all into one platform.
Conclusion:
The launch of the revamped KR MIRROR app is a significant approach towards passenger centric development in Konkan Railway’s digital journey. With digital accessibility, real-time updates, and improved passenger engagement, the app is an inclusive travel partner, strengthening KRCL’s mission to deliver safe, efficient, and passenger-friendly railway services.
Source: Konkan Railway – Press Release | Image Credit: Konkan Railways
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